Cancellation And Refund Policy.
A reservation is an intention expressed by a future guest to stay in a tourist facility. A booking is a confirmation that a check in will take place. No booking can be contemplated unless a deposit ( from 50% ) or a full payment is operated. In this case, the said room is specifically kept for use by the guest who made a payment.
If only a reservation was done and no deposit was made, Nyota is in its right to cede this particular room to another guest who is prepared to make immediate payment for it, and is in no obligation to inform you prior to doing so.
If a guest cancels his/her booking less than 24 (twenty four) hours from the day of arrival/check in, a cancellation fee equivalent to the rate for one night plus 1% (one percent) Tourism Levy will be levied against him/her.
When a cancellation is made 7 full days before the date of arrival, then 50% of the rate for one night is forfeited. The remainder of the amount shall be paid ASAP to the guest.
A no-show is the non-arrival of a guest without notification in writing by email to the guest house (info@nyotaguesthouse.co.za). In the case of a no-show, a no-show fee of one night plus 1% (one percent) Tourism Levy will be levied against that guest.
Requirements For Checking In
Per the amendment of the Immigration Act (No. 13 of 2002), it is now a legal requirement for all Hotels / Accommodation establishments in South Africa to keep information containing details of ALL GUESTS provided with lodging accommodation.
This information must include:
- A copy of identification document, or passport;
- Full names and surname;
- Residential address
- Residence status in South Africa
All Guests are thus required to provide proof of identification (photo identity document / pa